On June 28, 2022, Marco Campana, co-author of National Steering Committee on Technology report—The Future Is Now: Strengthening High-Quality, Inclusive and Innovative Hybrid Service Delivery—presented how to advance the collective conversation on hybrid and digital service improvements regionally and highlighted how we can use the resources already available to make a difference in areas such as professional development.
You can access the presentation slides and read the session summary here: Strengthening Hybrid and Digital Service Delivery: Models for consideration.